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About Us This web site is owned and operated by Shepway Disabled Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Shepway Disabled Supplies
2 The Glenmore Centre Shearway Business Park Pent Road Folkestone CT19 4RJ United Kingdom
Phone: 01303 270045
Fax: 01303 271155
VAT Number GB 202 5731 05

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

Free shipping
Our economy free shipping will be offered at checkout for all products over the value of £250, this applies to UK Mainland deliveries only.  The service uses a secure carrier on a 3 to 5 working day service.
All Shipping and Handling will be calculated at checkout.
UK Mainland p&p charges

UK Mainland - All products will be sent via first or second class post. These rates are in line with APC (East Kent) postal charges with the addition of packaging charges. Unlike some companies, Shepway Disabled Supplies do not inflate the p&p charges, we just want to cover our costs.

Kent & Sussex £ 9.95
Regional Coverage £ 14.95
Ireland, Scottish Highlands & Islands £ 24.95

We pride ourself on a speedy delivery and send out parcels 5 days a week, if your order is delayed for any reason, we will endeavour to inform you as soon as we can.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01303 270045 (International +44 01303 270045) or fax us on 01303 271155 or write to us at 2 The Glenmore Centre Shearway Business Park Pent Road Folkestone CT19 4RJ United Kingdom
Privacy Policy Shepway Disabled Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund. The cost of postage and any re-stocking charge will be deducted from the refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Price-match Promise

How do you go about it? Ask us for a price match simply by informing us of the website where you have seen the item cheaper. If another supplier has provided a better quote, just email us a copy. Make sure you also send us your details (including your name, company name, telephone number and email address). We will then confirm to you our price-match in writing, so you'll have it in black and white for when you're ready to order.

Please note that to avoid potential abuse and to enable us to honour our price match promise to genuine customers, the acceptance of any price match request is ultimately at the discretion of Shepway Disabled Supplies. We will at all times act reasonably and in good faith.

Our price-match promise applies only to other Internet retailers that have the identical product in stock or immediately available and the product is priced correctly and accurately
To price-match, we must be satisfied that the products in question are identical
Prices are compared excluding delivery charges. Our price-match promise does not apply to delivery charges
Prices are compared excluding Value Added Tax (VAT)
We do not price-match with special offers, promotions, discount vouchers and/or product-bundle pricing
Our price-match promise does not apply to B-grade stock or products that are not new
Our price-match promise is limited to listed countries and territories. We do not price-match Internet retailers that are based in or operate from outside the listed countries or territories.
We only price-match prices or quotations of bona fide companies. Prices of competitors offering so called grey or parallel imported products or goods will not be considered for price-matching
Our price-match promise does not apply to products and/or goods offered on auction websites
Any decision whether or not to price-match is at the discretion of Shepway Disabled Supplies. We reserve the right to refuse any price-match request and under no circumstances do we have a legal obligation to price-match
Our price-match promise may be subject to change without notice at any time